Privacy Policy

Last updated: 12 October 2026

Who we are and our role as data controller

curtaincallza operates as the data controller for the purposes of this privacy notice. We are a commercial organisation based in the United Kingdom that provides professional media feed services including video operations, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. We determine the purposes and means of processing personal data collected through our website and related business activities.

Scope of this notice and who it covers

This privacy notice applies to all visitors to our website, individuals who contact us through the contact form, business partners, suppliers and any other person whose personal data we process in the course of providing our media services. It does not apply to data processed by third-party websites that may be linked from our site.

Categories of personal data we collect and their sources

We collect contact details such as name, email address, telephone number and organisation name when you use our contact form or communicate with us directly. We may also receive technical data including IP address, browser type, device information and usage data from cookies and similar technologies. In the context of our media services we may process business-related information such as project details or operational requirements supplied by clients. Data is obtained directly from you, from publicly available sources or from third-party service providers acting on our instructions.

Purposes of processing and the legal basis for each purpose

We process personal data to respond to enquiries submitted via the contact form under the legal basis of legitimate interests or, where required, consent. We use data to provide and manage our media feed services under contract performance. We maintain records for legal compliance and accounting under legal obligation. We may send service-related communications under legitimate interests. Where we process data for marketing purposes we rely on consent or legitimate interests as appropriate.

Whether providing data is required and consequences of not providing it

Providing contact information through the contact form is voluntary. However, if you choose not to supply necessary details we may be unable to respond to your enquiry or deliver requested services. Technical data is collected automatically when you visit the site; refusing cookies may limit certain website functionality in line with our separate cookie policy.

Cookies and similar technologies

We use cookies and similar technologies to ensure the website functions correctly, to analyse usage and to remember user preferences. A separate cookie policy explains the types of cookies we use, their purposes and how you can manage your preferences. You can access the cookie policy through the site-wide cookie banner or by contacting us.

Processors, service providers, recipients and disclosures required by law

We engage trusted service providers such as hosting companies, analytics providers, email delivery services and professional advisors who act as processors under contract. We may disclose data to regulatory authorities or law enforcement where required by law or to protect our legal rights. We do not sell personal data to third parties.

International transfers and the safeguards used

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Government or other lawful transfer mechanisms under the UK GDPR.

Retention periods or criteria for deciding them

We retain personal data only for as long as necessary for the purposes described in this notice. Contact form submissions are typically retained for up to two years after the last contact. Technical logs are kept for up to twelve months. Service-related records are retained in accordance with legal and accounting requirements, usually for a minimum of six years.

Security and data-minimisation practices

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include access controls, encryption where appropriate and regular security reviews. We collect only the data necessary for the stated purposes and encourage staff to apply data-minimisation principles.

Your data subject rights and how to exercise them

Under the UK GDPR you have the right to access, rectify, erase, restrict processing, object to processing and request data portability where applicable. You may also request details of any automated processing. To exercise these rights please contact us using the details on our Contacts page or email [email protected]. We will respond within the timescales required by law.

Right to withdraw consent and object to direct marketing or profiling

Where processing is based on consent you may withdraw that consent at any time by contacting us. You have the right to object to direct marketing at any time and to object to profiling where it is carried out for direct marketing purposes. We do not engage in automated decision-making that produces legal or similarly significant effects without human intervention.

Right to complain to the supervisory authority

If you are dissatisfied with our handling of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details are available on the ICO website.

Children and age restrictions

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that data from a child has been collected we will take steps to delete it.

Automated decision-making and profiling

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analytics we perform are used only for improving service delivery and website experience.

Changes to this policy and effective date

We may update this privacy notice from time to time to reflect changes in law, technology or our business practices. The current version will always be available on our website. This notice was last updated on 12 October 2026. If you have any questions about this policy please contact us via the details provided on our Contacts page or by writing to The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, Surrey GU22 0RG, United Kingdom or calling 020 8035 8010.