Payment and Refund Policy
Last updated on 12 October 2026.
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all payments made for services offered by curtaincallza including professional video operation live signal management content distribution camera work and the creation of reliable high-quality feeds for news programs and television broadcasting. It covers one-time purchases subscriptions training courses and related digital content delivered through our commercial website. The policy governs transactions for customers located in the United Kingdom and explains how payments are processed and under what circumstances refunds may be issued.
Prices currencies taxes and any additional charges
All prices are displayed in British Pounds Sterling GBP and include value added tax VAT at the prevailing rate where applicable. Additional charges such as transaction fees or currency conversion costs may apply if you choose a payment method that incurs them. curtaincallza reserves the right to adjust prices at any time but changes will not affect confirmed orders. Any taxes or duties outside the United Kingdom remain your responsibility.
Accepted payment methods payment authorisation and payment security
We accept major credit and debit cards bank transfers and approved digital wallets. Payment is authorised at the time of order placement and may be held until the service is delivered or the subscription begins. All transactions are processed through secure third-party providers that comply with Payment Card Industry Data Security Standards. curtaincallza does not store your full card details.
Order booking or service confirmation and when a contract is formed
A contract is formed when you receive an order confirmation email after submitting payment details. This confirmation outlines the services booked the price and the start date. Until this email is sent no binding agreement exists and your payment method will not be charged. For subscriptions the contract renews automatically unless cancelled in advance.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations you have a 14-day cooling-off period from the date the contract is formed during which you may cancel without giving a reason. For digital content or services that begin immediately you must expressly consent to waive this right. Cancellations outside this period are subject to the terms below.
Refund eligibility exclusions and non-refundable items or services
Refunds are available for services not yet delivered or for subscriptions cancelled within the cooling-off period. Non-refundable items include completed live feeds already transmitted custom camera work already performed and any promotional or discounted packages where the discount was conditional on no refund. Digital downloads once accessed are generally non-refundable.
The step-by-step procedure and information required to request a refund
To request a refund contact [email protected] or 020 8035 8010 and provide your order number full name contact details and a clear statement of the reason. Include any supporting evidence such as screenshots of issues encountered. Requests must be submitted in writing via email or the contact form on our website.
Inspection approval rejection and notification of the refund decision
Upon receipt curtaincallza will inspect your request within 10 working days. We may approve reject or request further information. You will be notified by email of the decision and any conditions attached. If rejected the email will explain the grounds such as services already consumed or missed deadlines.
Refund method processing time and when funds should reach the customer
Approved refunds are issued to the original payment method within 14 days of approval. Credit card refunds may take up to 10 additional business days to appear on your statement depending on your provider. Bank transfers are processed directly and should reach you within five working days.
Special rules for digital content subscriptions services or promotional offers where relevant
Subscriptions for ongoing media feed services may be cancelled at any time but refunds are prorated only if cancelled during the cooling-off period. Promotional offers are non-refundable once redeemed. Digital training content is deemed delivered upon access and refunds are limited to cases of technical failure on our part.
Failed payments duplicate charges chargebacks and suspected fraud
If a payment fails you will be notified and given the opportunity to retry with an alternative method. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or suspected fraudulent activity may result in immediate account suspension and referral to relevant authorities. You remain liable for legitimate charges incurred.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. These rights include remedies for faulty services and the ability to claim compensation where services do not meet the agreed description. We cannot exclude liability for death personal injury caused by negligence or for fraud.
Contact route policy changes and last-updated date
For questions about this policy or to make a request please use the contact form on our Contacts page email [email protected] telephone 020 8035 8010 or write to The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, Surrey GU22 0RG, United Kingdom. curtaincallza may update this policy periodically to reflect changes in law or business practices. The current version is always available on our website and the last update date appears at the top of the page. Continued use of our services after changes constitutes acceptance of the revised terms.